THE LITTLE DETAILS
Returns & getting things right.
This policy explains how to cancel an order, return an item or tell us something is wrong.
1. We are here to help
Your order is with Made and Found UK, even when Printify and its print providers make and dispatch a physical product. Contact hello@madeandfounduk.com with your order reference. We remain responsible for your statutory rights as the seller.
2. Standard physical products: changing your mind
For eligible non-personalised goods bought online, you can tell us you wish to cancel within 14 days after the day you receive the goods. If one order arrives in several parcels, this period normally starts when you receive the last item. You then have a further 14 days to send the goods back. You do not need to give a reason.
Email us or send another clear statement. You can use the cancellation form below, but you do not have to. You pay the direct cost of returning an eligible item because you changed your mind. We do not charge a cancellation or restocking fee. You may handle an item as needed to establish its nature, characteristics and functioning; we may make a lawful deduction if it is handled more than that and its value is reduced.
If you cancel, we refund the standard outbound delivery charge where applicable. We do not have to refund the extra cost of a more expensive delivery option. We refund to the original payment method without an extra refund fee. Where the law permits us to wait, we refund within 14 days after receiving the goods or evidence that you sent them back, whichever is earlier.
3. Personalised physical products
The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as an item printed with your name or photograph. We identify any such exception before you order. A standard design printed only after you place an order is not automatically exempt.
If you want to change or cancel a personalised order, contact us immediately. We will check whether we can stop or change it before production, but cannot guarantee this once work has begun. This does not limit your rights if we make an error or the item is faulty or not as agreed.
4. Faulty, damaged, incorrect or misdescribed goods
Your goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, your statutory remedies may include a refund, repair or replacement. The short-term right to reject may allow a refund within 30 days; other rights can continue after that period.
Contact us as soon as reasonably possible. Your order reference and photographs of the issue and packaging can help us investigate, but tell us if you cannot provide them. We cover reasonable return costs where required for a valid faulty-goods remedy. Do not return or dispose of the item until we have discussed what is needed.
Printify asks merchants to report some manufacturing problems promptly. Tell us quickly so we can also pursue a supplier remedy. A supplier reporting deadline does not limit your rights against us.
5. Digital products
Before an eligible digital download is supplied during the 14-day cancellation period, checkout asks you to expressly request the supply to begin and acknowledge that the change-of-mind cancellation right will be lost when supply begins. We record your choice and confirm it in your order email. If supply has not begun and you are still within the cancellation period, you can contact us to cancel.
This does not affect your rights if digital content is faulty, not as described or otherwise fails to meet statutory requirements. For a bespoke digital design, contact us as soon as possible if you want to stop the work. Any cancellation or payment due for work already started will be handled according to the applicable consumer rules and the details shown before purchase; we do not apply a blanket no-refund rule.
6. Contact and returns address
Contact: hello@madeandfounduk.com Trader: A Thompsett, sole trader, trading as Made and Found UK Business and returns address: 8 Millview Meadows, Rochford, Essex, SS4 1EF
Contact us for return instructions. Do not use a Printify or print-provider address. Contacting us first is not a condition of notifying us that you cancel, and you may keep proof of postage.
7. Optional cancellation form
To: A Thompsett, sole trader, trading as Made and Found UK, 8 Millview Meadows, Rochford, Essex, SS4 1EF; hello@madeandfounduk.com
I/We give notice that I/we cancel my/our contract for the following goods: Order reference and goods: Ordered on / received on: Consumer name: Consumer address: Date: Signature (only if this form is sent on paper):