THE LITTLE DETAILS
Delivery, with a little clarity.
We deliver physical products to the destinations offered at checkout. This policy explains estimates, charges and digital delivery.
1. Physical products and destinations
Our physical products are made to order through Printify and selected print providers. We deliver to the countries shown as available at checkout. The available countries and delivery restrictions can change. We show the applicable delivery charge before payment.
2. Production and delivery estimates
Production time is separate from delivery time. Delivery estimates are shown on the relevant product page and at checkout, and generally describe time after dispatch. They are estimates, not guaranteed dates. Some destinations or remote areas may take longer. We will contact you if we become aware of a material delay.
3. Shipping charges and parcels
Checkout calculates delivery using the products, destination and shipping profiles configured for the store. If a valid rate is unavailable, the order cannot be completed. Products fulfilled by different providers or locations may arrive in separate parcels and at different times.
4. Overseas taxes and import charges
For international physical orders, local taxes, customs duties or import charges may be payable depending on the destination and how the order is fulfilled. Unless checkout expressly says a charge has been collected, you may be asked to pay it by the relevant authority or carrier. We will not claim that destination charges are included unless they are included at checkout.
Digital downloads are currently available to customers in the United Kingdom only. Physical products may be available to international destinations shown at checkout.
5. Dispatch, tracking and delays
We send a dispatch update when reliable fulfilment information is available. Tracking is provided where the selected service supplies it. A label being created does not always mean a carrier has collected the parcel.
Check your delivery address carefully. Contact hello@madeandfounduk.com promptly if you spot an error; we will check whether it can be corrected before production or dispatch, but cannot guarantee a change. If an order is delayed, marked delivered but missing, or arrives damaged, contact us with the order reference. We will investigate with the provider or carrier. Where we arrange delivery, risk normally remains with us until you or your nominated recipient takes physical possession. Your statutory rights remain available.
6. Digital delivery
Ready-made digital files are emailed as a private download link after payment is verified and the file is approved. A link expires after 7 days and allows up to 5 downloads. Bespoke digital files are sent after the design is prepared and approved. Contact hello@madeandfounduk.com if a link does not arrive, expires before you can use it, or does not work; we can review the order and arrange a suitable solution.